To date, I’ve never had a complaint. However, there are standards to live up to in order to provide the best possible service and nobody gets everything right 100% of the time. The standards this site seeks to adhere too are broadly in line with the Editor’s Code of Practice (here).
Anyone can make a complaint about anything featured on this site (articles, images, videos).
If you wish to make a complaint, send an email to firstname.lastname@example.org (or via the contact form) outlining why you wish to make a complaint, a link to the offending piece and what you would like to happen.
All complaints must have a named person as a point of contact (this includes legal counsel, companies and organisations), with contact details supplied. Anonymous complaints will be ignored. The aim is to give an initial response to a complaint within 48 hours of it being received.
Reasonable grounds for complaint include (but aren’t limited to):
- Copyright infringement & plagiarism – A piece of work that’s been used on this site and is still in copyright has been incorrectly attributed or not attributed at all.
- Misquotation – Quotes have been taken out of context or incorrectly attributed.
- Breach of privacy – Information on the site is considered a privacy breach because it’s not in the public interest and isn’t in the public domain.
- Factual inaccuracies – An article, or section of an article, uses information that’s incorrect, out-of-date, simply isn’t true or has been misinterpreted.
- Causing serious offence – Something has been written or produced that breaches my own House Rules (i.e. by being grievously offensive or potentially libellous). “Serious offence” doesn’t include having your feelings hurt, misusing pronouns or passionately disagreeing with an article or comment.
If a complaint is upheld, possible remedies include an informal apology via email, a formal apology on the site itself, a retraction of the offending article/piece or a right to reply (which everyone has the right to – see here).
If a complaint isn’t resolved to your satisfaction, feel free to seek specialist media law advice.